Melbourne is one of the safest cities in the world to live, work and study. Read on for information and friendly advice from these helpful services.
The Study Melbourne Student Centre (SMSC) is a ‘one stop shop’ where international students in Victoria can access a range of support, information and welfare services without cost. Our multilingual staff can be reached on our 24-hour free phone line or by visiting the office during business hours, Monday to Friday. Our services are for free and confidential.
Where: 599 Little Bourke Street, Melbourne, Victoria, 3000
Hours: Office open Monday-Friday, 9am-5pm
Phone: 1800 056 449 (free call) within Australia (except from mobiles). If calling from outside Australia call +61 3 8383 6401
*Interpreters available on request.
If you are a victim of crime, we encourage you to report the matter to police by attending your closest police station. It will not impact on your current visa status, and an interpreter service is available.
If you are in danger or request urgent police assistance, call Triple Zero (‘000’) immediately. Alternatively, if you witness a crime, you can make an anonymous report to Crime Stoppers by calling 1800 333 000. For more information about Victoria Police, please read this blog post.
The Welcome Desk is a student service that provides you with information and advice when you arrive at Melbourne airport. The Welcome Desk is open during set times such as peak student arrival times.
Where: The Welcome Desk is located at the International Arrivals Hall, Terminal 2, Melbourne Airport.
A range of support services can help you with some of the following:
- Medical (doctors, emergencies, hospitals, mental health, sexual health, and more)
- Legal (legal advice and contacts)
- Social (student organisations)
- Living (finding a place to live, shopping and eating out)
- Work (work experience and internships, work rights)
- Transport (trains, buses, taxis, cars)
- Disability (access and assistance)