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Support services

Melbourne is one of the safest cities in the world to live, work and study. Read on for information and friendly advice from these helpful services.

Study Melbourne Student Centre

The Study Melbourne Student Centre (SMSC) is a ‘one stop shop’ where international students in Victoria can access a range of support, information and welfare services without cost. Our multilingual staff can be reached on our 24-hour free phone line or by visiting the office during business hours, Monday to Friday. Our services are for free and confidential.

Where: 599 Little Bourke Street, Melbourne, Victoria, 3000     

Hours: Office open Monday-Friday, 9am-5pm

Phone: 1800 056 449 (free call) within Australia (except from mobiles). If calling from outside Australia call +61 3 8383 6401


*Interpreters available on request.

The Victoria Police

If you are a victim of crime, we encourage you to report the matter to police by attending your closest police station. It will not impact on your current visa status, and an interpreter service is available.

If you are in danger or request urgent police assistance, call Triple Zero (‘000’) immediately. Alternatively, if you witness a crime, you can make an anonymous report to Crime Stoppers by calling 1800 333 000. For more information about Victoria Police, please read this blog post.

Welcome Desk 

The Welcome Desk is a student service that provides you with information and advice when you arrive at Melbourne airport. The Welcome Desk is open during set times such as peak student arrival times.

Where: The Welcome Desk is located at the International Arrivals Hall, Terminal 2, Melbourne Airport.

Other services

A range of support services can help you with some of the following:

See Health services and Student organisations and Community groups for other useful information.

Emergency phone call '000' for police, fire or ambulance.

Additional information

Youth Central - Your rights at work

Info and tips about your rights as an employee and covers a range of work-related issues.

Study Melbourne Student Centre (SMSC)

Quote from international student:
'SMSC is one of the best service in Melbourne. I get a lot of help advise from them. In my hard time SMSC helped me a lot gave me strength to struggle with my rights, teach me have to be a success. I will never forget SMSC in my life and the kind attitude and loving staff.'

Last updated: 29 Sep 2015


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