The Student Welcome Desk at Melbourne Airport is a one-stop shop of information for students arriving in Melbourne, Victoria.
The Student Welcome Desk provides you with information and advice when you arrive. The friendly staff and volunteers will answer your questions and will provide you with free information, advice and a Welcome Pack.
Desk location: Travellers Information Service, International Arrivals Hall, Ground Floor, Terminal 2, Melbourne Airport
Open: 7 days a week, 7am to 12am
Friendly staff will:
- answer any questions students may have upon arrival. Some staff will be able to speak languages other than English
- help students find transport options from the airport to Melbourne’s central city and to their education institutions
- provide students with information on temporary accommodation options
- provide students with a free student welcome pack.
Sponsored by the Victorian government through Study Melbourne and hosted by the City of Melbourne the friendly staff at the Welcome Desk will give you a free Welcome Pack which includes valuable information about:
- travelling around Melbourne and to and from the airport
- major cultural and sports events
- employment, taxation and banking
- renting and accommodation
- consumer rights
- safety and emergency information
- places to visit
- places to shop, eat and entertainment
Additional help and support
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Student centres and groups
Free membership provides access to advocacy, support services and cultural events.
This student organisation provides support for international students.
Socialise, relax and access a range of support services at this city central lounge space. This centre is coordinated by the Australian Federation of International Students and the Salvation Army.
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A national voice on student-related issues that support your needs and interests.
Learn about common fire dangers and how to prevent fires in your home.
Get advice about driving safely on Australian roads.
Learn about road rules, bicycle safety and taking care of your bicycle.
Find out how you can stay safe on a trip to the beach or a bushwalk.
Practical advice on keeping safe in your daily life – at home, on campus, on the street, while driving and when using cash machines.
In an emergency, call triple zero ('000') – or 112 if calling from a mobile out of range) this will connect you to police, fire or ambulance services.
Travel and tourism
Promotes activities for international students such as the Student Welcome Desk.
Official tourism website with information on Melbourne and Victoria.
Bus, train and tram timetables and ticketing information to help you plan your journey in Melbourne and Victoria.
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Visas and immigrating
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Working in Australia
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Find information on the laws protecting you and the legal responsibilities of education providers.