Skip to Content

Header Navigation

You are here

Welcome Desk

The Student Welcome Desk at Melbourne Airport is a one-stop shop of information for students arriving in Melbourne, Victoria.

The Student Welcome Desk provides you with information and advice when you arrive.  The friendly staff and volunteers will  answer your questions and will provide you with free information, advice and a Welcome Pack.

Desk location: Travellers Information Service, International Arrivals Hall, Ground Floor, Terminal 2, Melbourne Airport

Open: 7 days a week, 7am to 12am

Friendly staff will:

  • answer any questions students may have upon arrival. Some staff will be able to speak languages other than English
  • help students find transport options from the airport to Melbourne’s central city and to their education institutions
  • provide students with information on temporary accommodation options
  • provide students with a free student welcome pack.

Sponsored by the Victorian government through Study Melbourne and hosted by the City of Melbourne the friendly staff at the Welcome Desk will give you a free Welcome Pack which includes valuable information about:

Additional help and support

Study Melbourne Student Centre

Provides free information, advice and support service specifically for international students.

Newcomers Network 

Has information on the six best ways to settle in including living, working and networking in Melbourne.

International Student legal advice

Find information on free legal advice

Victorian Equal Opportunities and Human Rights Commission

Provides information and issue resolution services regarding your human rights.

Student centres and groups

Australian Federation of International Students

Free membership provides access to advocacy, support services and cultural events.

Council of International Students Australia

This student organisation provides support for international students. 

The Couch – International Student Centre

Socialise, relax and access a range of support services at this city central lounge space. This centre is coordinated by the Australian Federation of International Students and the Salvation Army.

Australian University Sport

Find out how to get involved in sports events in a variety of locations across the country.   

National Union of Students

A national voice on student-related issues that support your needs and interests.

Your safety

Student fire safety

Learn about common fire dangers and how to prevent fires in your home.

Travel safe in Australia

Get advice about driving safely on Australian roads.

Cycling and road safety

Learn about road rules, bicycle safety and taking care of your bicycle.

Beach and Water Safety

Find out how you can stay safe on a trip to the beach or a bushwalk.

Victoria Police

Practical advice on keeping safe in your daily life – at home, on campus, on the street, while driving and when using cash machines.

Emergency contacts

In an emergency, call triple zero ('000') – or 112 if calling from a mobile out of range) this will connect you to police, fire or ambulance services.

Travel and tourism

City of Melbourne

Promotes activities for international students such as the Student Welcome Desk.

Visit Victoria

Official tourism website with information on Melbourne and Victoria.

Public Transport Victoria -  Journey Planner

Bus, train and tram timetables and ticketing information to help you plan your journey in Melbourne and Victoria.


Access public transport options and timetables for travel throughout Victoria.

Visas and immigrating

Student Visa information

Everything you need to know about student and professional development visas, including information about how to bring family members with you.

Skilled migration information

Have your skills recognised in Australia and improve your chances of getting a job in Victoria.

Working in Australia

Information about working in Australia – Australian government

Access a translator, find links to unions and fair work agencies and download information on workers' rights in your own language. 

Australian Tax Office (ATO)

If you want to work in Australia you will need a Tax File Number (TFN) from the ATO. Find out how to get a TFN and access a range of tax information.

Your work rights

All people working in Australia have basic rights. This website will help you to understand your rights and responsibilities at work. 

Your rights

Your rights when renting a home

Learn about your responsibilities when renting a home and the laws that protect your rights.

Your consumer rights in Victoria

Learn about your rights as a consumer, including purchase refunds, renting, and more.

ESOS laws (Education Services for Overseas Students)

Find information on the laws protecting you and the legal responsibilities of education providers.

Additional information

Journey Planner

Travel by public transport

Sun Smart

Last updated: 29 Sep 2015


Copyright of materials present on this website vests in the State of Victoria, Australia. Apart from fair dealing for the purpose of private study, research, criticism or review, as permitted under copyright legislation, no part may be reproduced or used for any commercial purposes whatsoever.

Subject to the operation of the Copyright Act 1968, you may reproduce the material which appears in this package for personal, in-house or non-commercial use, on condition that:

  • you acknowledge the copyright owner
  • no official connection is claimed
  • the material is made available without charge or any cost, and
  • the material is not subject to inaccurate, misleading or derogatory treatment

If you have any concerns regarding copyright, please contact us.

  • Privacy Statement:
  • Copyright Notice:
  • Disclaimer Notice: