Crisis Phone Counselling

Lifeline 13 11 14

  • 24 hours a day, 7 days a week. A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Suicide Call Back Service 1300 659 467

  • 24 hours a day, 7 days a week. Suicide Call Back Service is a free nationwide service providing phone and online counselling to people affected by suicide.

SuicideLine 1300 651 251

  • 24 hours a day, 7 days a week
  • or visit the SuicideLine website <> (24/7).

Support around experiences of violence (victims of crime, family violence, sexual violence)

Safe Steps 1800 015 188

  • 24 hours a day, 7 days a week. For women and children who are victims of family violence web chat support service Monday to Friday 9am until midnight

Victims of crime 1800 819 817  or text 0427 767 891

  • 8am to 11pm, 7 days a week. For adult male victims of family violence and victims of violent crime

Sexual Assault Crisis Line 1800 806 292

  • 24 hours a day, 7 days a week, for victims of sexual assault


Housing 1800 825 955 or (03) 9536 7777

  • Statewide After Hours Service. Hours: 5 pm to 9 am, Monday to Friday and 24 hours on weekends and public holidays

Health and Family

Child Protection 13 12 78

  • 5pm to 9am Monday to Friday, 24 hours on weekends and public holidays. For children and young people whose safety is at risk

Nurse on-call 1300 60 60 24

  • NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. Call 1300 60 60 24 from anywhere in Victoria for free health advice, 24 hours a day.

Maternal Child Help Line 13 22 29

  • The confidential, 24-hour Maternal and Child Health Line can give you information and advice about the care and health of your child (from birth to school age). When you call, qualified maternal and child health nurses can discuss your concerns about child health and nutrition, breastfeeding, your own health and any parenting issues.

Specialist and general telephone counselling

Kids Helpline 1800 55 1800

  • 24 hours a day, 7 days a week. A free, private, and confidential, telephone and online counselling service for young people aged between 5 and 25

Men’s Referral Service 1300 766 491

  • 8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday. For people at risk of using family violence. Free, confidential, expert support for men and their family and friends

MensLine Australia 1300 78 99 78

  • 24 hours a day, 7 days a week. Is a telephone and online counselling service for men with family and relationship concerns

Rainbow Door 1800 729 367, text 0480 017 246

  • 10am to 5pm, 7 days a week. Specialist advice to LGBTIQ+ people and their friends and families.

Partners in Wellbeing  1300 375 330

  • Our team is available 9am – 10pm weekdays and 9am – 5pm weekends. For Victorians aged 16 an over. Support from an experienced Wellbeing Coach to help improve your wellbeing and develop strategies to cope with anxiety, depression or stress.

1800 Respect 1800 737 732

  • 24 hours a day, 7 days a week. Information and counselling to support people impacted by domestic, family or sexual violence.