Read for answers to some of the frequently asked questions about the Study Melbourne Hub Kuala Lumpur.


Who can use the Hub facilities?

The Study Melbourne Hub Kuala Lumpur is open to students, parents, alumni, and education service providers. Hub facilities are for use by students over 18 years of age who are currently enrolled with a Victorian education provider (not including ones with jointly run institutes/programs). Identification is required when you arrive at the Hub (see below for details).

Can students just drop in without a booking?

Students are strongly advised to make a booking before dropping in.

Consideration will be given to students who do not have a booking, subjected to space availability, however, you will need to complete the online booking form.

Do students need to pay a fee for using the Hub?

The Hub is free for students to use.

What are the opening hours?

The Hub operates from 9:30 AM to 5:30 PM on Monday to Friday and is closed on Saturday, Sunday and public holidays (unless for booked events)

Can students book multiple dates to visit?

Yes, login to the member’s site and select the dates when filling up the booking form.

Can students’ parents visit the Hub?

Only for events at the Hub organized by local University representatives.


What documentation can be used for identification?

Students may be required to show their Student ID Card at the Hub


What services and equipment are provided?

  • Study Melbourne events and activities designed to enhance employment options, social connection, and student empowerment (check the calendar for schedule)
  • Education provider run events and activities designed to connect with and support currently enrolled students or engage with alumni and future students (check the calendar for schedule)
  • Hot Desks – 35 individual workspaces in a quiet and comfortable environment with free high-speed Wi-Fi, free coffee and water
  • Board Room, a large space with up to 20 chairs around a conference table. *
  • Meeting Room, a small and quiet space with up to 4 chairs around a table. *
  • Classroom, 12 chairs theatre style seating with writing board. *

Note: *Hub Spaces are TV, projector and video conferencing system equipped

Is food allowed in the Hub?

To ensure a clean and healthy environment for the students, food and drinks are only allowed in the pantry and Common Ground lounge area.

Can students access accommodation or visa services through the hub?

No, the Hub does not provide accommodation or visa services.  Students must seek their own independent accommodation and visa advice.

Group study

How can students make a group booking?

We encourage a group leader to book the space on the group’s behalf through the member’s site and indicate in the booking form the expected number of guests. All individual guests must be registered members of The Study Melbourne Hub KL.

Event request

Who can host an event at the Hub?

Victorian education providers and recognised student associations can use the Hub to host events and activities to support their currently enrolled and future students. Also, Victorian alumni chapters are welcome to use the facilities for their events. Please note that the Hub is not available for commercial use. We encourage you to discuss your event plan with the Hub Coordinator Teena Razak.

Visiting the Hub

What is the directions to the Hub?

The Hub is located at Common Ground Jaya One, 72A, Jln Profesor Diraja Ungku Aziz, Seksyen 13, 46200 Petaling Jaya, Selangor which is 15 minutes away from major highways like LDP, Sprint, Kerinchi, and Federal Highway and accessible by public transport and we have ample parking at reasonable rates.


Get off at the Asia Jaya LRT station (opposite Menara Axis) and take a taxi or Rapid KL Bus to Jaya One. It is just 10 minutes away.


It is accessible via RapidKL. If you’re coming from the Asia Jaya LRT or Section 17, board the Rapid KL Bus No. T787. If you are coming from SS2, board Bus No. T790 or PJ02 and walk 6 mins to Jaya One.


Jaya One is just 30 minutes drive from KL City Centre or Subang Jaya. Need a taxi to go home? Just approach the Information Counter at Level G, near BIG JUICEEE for assistance.


Make ride bookings on GRAB

What parking is available at the Hub?

Yes, there is ample parking at reasonable rates at Jaya One where the Hub is located.

How does the Hub provide a COVID-safe environment?

The Study Melbourne Hub Kuala Lumpur abides to all government-sanctioned SOPs, protocols and preconditions and duly adheres to the public health advice and directions set by the local authorities to provide a COVID-safe environment.

The Hub is regularly cleaned and sterilised throughout the day, and temperature checks will be taken at the entrance of Common Ground before entering the Hub.

To maintain a COVID-safe environment for all stakeholders attending the Hub, capacity limits will be enforced to enable social distancing. This will reduce the overall number of attendees present in the Hub at any one time, and there may be wait times to enter the Hub during peak periods.

Appropriate booking and registration systems will be used to manage daily numbers and will assist with contact tracing efforts when required.