On this page

  • Consumer Affairs Victoria
  • MyShopRights App
  • Stay Smart Online

When you are shopping or buying any kind of service in Australia, you have legal rights and protection. There are laws on fair trading and consumer law. These Australian laws guide businesses and protect consumers.

Consumer Affairs Victoria

Fair trading laws and Australian Consumer Law protect your rights.

Consumer Affairs Victoria gives advice on:

  • housing and accommodation - renting, rental bonds, buying and selling and renovating.
  • shopping - exchanging, returns, servicing and warranties.
  • cars - buying or selling a car and information on finance, insurance, leasing, servicing and repairs.

Consumer Affairs Victoria also provides information in languages other than English.

Visit the International Students section of the Consumer Affairs Victoria website to find out more. 

Your rights when shopping

Consumer Affairs Victoria has created an app with information about your rights for refunds, warranty and lay by.  The app is called MyShopRights. 

Download the MyShopRights app for up-to-date information on your rights as a consumer. The app also provides information about the rights and obligations of businesses.

MyShopRights for refunds, warranty and lay by. Video from Consumer Affairs Victoria

Stay smart online

If you use the internet for email, browsing or games, keep your data safe. 

Stay smart online is the Australian Government's online safety and security website. It helps you to understand the risks and simple steps you can take to protect your personal and financial information online. and fixes to keep you safe online.

Sign up to alerts at Stay Smart Online to hear about scams and online fraud so that you can keep yourself safe online.