This page will help you apply for Stream Two of the Victorian Government's International Student Emergency Relief Fund.

Use this guide if you are enrolled with a private education provider or college in Victoria – including:

  • private vocational education and training providers
  • independent higher education providers
  • private English language schools/colleges.

If you are studying with a public university or TAFE in Victoria visit our information for university and TAFE students (Stream One).

This guide will show you how to apply for the Fund. It provides examples of the documents you need to attach to your application and how to find them. Please provide the correct documents or your application will not be successful. Only JPEG, PDF or PNG formats will be accepted. Other file formats will not be accepted.

Use a desktop or laptop computer to complete your application, not a mobile device.

If you need support to apply and you can’t find the information you need, please call us on 1800 056 449. We can get an interpreter if you want one, free of charge.

Eligibility criteria

Note – These eligibility criteria were updated on 27 August 2020.

To be eligible to apply to the International Student Emergency Relief Fund (Stream Two), you must meet all four of these criteria:

  1. You are an international student enrolled in a private tertiary education provider in Victoria, and you were enrolled at 31 March 2020; and
  2. You are an international student who has a current student or bridging visa (with a student visa application in process); and
  3. You are an international student who currently resides in Victoria, Australia and is presently physically located in Victoria; and
  4. You were employed in Victoria any time between March and July 2020, and have experienced exceptional circumstances of financial hardship due to the coronavirus (COVID-19) pandemic, and those circumstances of hardship arise from:
    - A significant reduction in hours of employment OR
    - Loss of employment due to a business shutdown AND
    - You are unable to supplement lost income from other sources of financial support.

More information about the eligibility criteria for Stream Two is available in the Program Guidelines (Stream Two).

Before you start your application

  1. Use a desktop or laptop computer to complete your application. Do not use a mobile device.
  2. Confirm you are eligible to apply before you start your application
    • To be eligible to apply to the International Student Emergency Relief Fund (Stream Two), you must meet all the eligibility criteria
    • You can check the detailed eligibility criteria in the International Student Emergency Relief Fund Program Guidelines (Stream Two).
    • The payment can only be accessed by eligible students who are located in Victoria.
  3. Check your information is correct
    • If you provide incomplete or incorrect information your application will not be successful.
    • If any information in the application is found to be false or misleading the grant will be repayable.
  4. Read the application support information
  5. Prepare your supporting documents in JPEG, PDF or PNG format before you start your application

Contact us on 1800 056 449 if you need support with your application and you can’t find the information you need.

About the application process

  1. You will also be asked to attach copies of your supporting documents. Only JPEG, PDF or PNG formats will be accepted. See Prepare your support documents.
  2. You can apply for Stream Two online through the Study Melbourne website
  3. You must meet all eligibility criteria for your application.
  4. The information you provide must be correct and complete or your application will not be accepted. If any information in the application is found to be false or misleading the grant will be repayable.
  5. You will be asked to register with the Department of Jobs, Precincts and Regions DJPR (Business Victoria) Grants Portal to start your application.
  6. You can save your application and return to it later. You will receive an email notification from Economic Development Enquiries.
  7. If you are successful, we will email you and transfer the money into your bank account within about five business days.

Prepare your support documents

You need to provide the following documents in JPEG, PDF or PNG format to support your application. Other file formats will not be assessed.

Attachment 1: Confirmation of Enrolment (CoE) form in your own name to show you were an actively engaged student who was enrolled in a course at 31 March 2020.

You will need to provide a copy of your Confirmation of Enrolment (CoE) form in your own name to show you were an actively engaged student who was enrolled in a course at 31 March 2020.

Attachment 2 and 3: Student visa holders must provide a valid student visa document supplied by the Department of Home Affairs (usually a VEVO Visa Details Check record).

Bridging visa holders must provide a copy of their bridging visa grant notification document AND a VEVO Visa Details Check record from the Department of Home Affairs.

Find detailed examples of these documents, and where to find them, in the Visa eligibility documents section below.

Attachment 4: Passport (scan)

Attachment 5: Evidence of employment

Attachment 6: Evidence of reduction of hours or loss of employment

Find more information about how to prepare your documentation, including examples of the acceptable documents and how to find them further down on this page.

Attachment 1 – Confirmation of Enrolment (CoE) form

  • You will need to provide a copy of your Confirmation of Enrolment (CoE) form in your own name to show you were an actively engaged student who was enrolled in a course at 31 March 2020.
  • Ask your education provider if you do not have a copy.
  • This document should include your name as it is written in your visa or passport
  • This document should include the Confirmation of Enrolment number
  • This document should include the CRICOS provider number
  • We will check the information you give us with the Commonwealth Government’s Department of Education, Skills and Employment, and with the Commonwealth Department of Home Affairs. We do this to ensure that the fund is only paid to eligible international students

In the application form (Question 1.2-1.6) we will ask you for information from your Confirmation of Enrolment form.

Make sure you enter the correct information and that the Confirmation of Enrolment is in your name. Check the example below if you are not sure.

screenshot of CoE

Image: example of a Confirmation of Enrolment form.

Check the image above if you are not sure where to find information you need.

Question 1.2 - Find your Course Start Date in section B of your CoE form.

Question 1.3 - Find your Course End Date in section B of your CoE form.

Question 1.4 - Find your CoE number in the top right-hand corner of your Confirmation of Enrolment (CoE) form.

Question 1.5 - Find the name of your Victorian education provider under Section B of your CoE form. See the example we’ve provided to answer the question correctly.

Question 1.6 - Find the CRICOS provider number under Section B of your CoE form. See the example we’ve provided to answer this question correctly.

Attachment 2 and 3 – Visa documents

If you hold a student visa, provide:

  1. valid student visa document supplied by the Department of Home Affairs (usually a VEVO Visa Details Check record).

If you hold a Bridging Visa A or B, provide:

  1. a copy of your bridging visa grant notification document AND
  2. a VEVO Visa Details Check record from the Department of Home Affairs.

These documents can be accessed from your ImmiAccount with the Department of Home Affairs. Your VEVO Visa Details Check document must show that it was created within the past five days of when you submit your application. If your VEVO Visa Details Check is more than five days old please generate a new one by visiting the Department of Home Affairs Visa Entitlement Verification Online (VEVO) website before submitting this application.

Example 1 – sample visa grant notification document (student visa)

Example 2 – sample VEVO Visa Details Check

Example 3 – sample visa grant notification document (bridging visa)

Example 4 – sample visa grant notification document (bridging visa)

Bridging visa

Attachment 4 – Passport

We will ask you to provide a scanned copy of your passport (the page with your photo) in JPEG, PDF or PNG format.

The name on your passport should match the name on your application.

We will also ask you for information from the passport you used to enter Australia including your passport number. It is on the same page as your photograph. It can also be called a document number.

Here is an example of the passport scan we want you to provide, and where to find your passport number.

screenshot example passport

In the application form (section 2) we will ask for information from your passport (Question 1.12 - 1.13). Check the image above if you are not sure where to find the information you need.

Section 2 – Enter your name as listed on your passport.

Section 2 – Enter your date of birth as listed on your passport.

Question 1.12 – Enter your nationality as listed on your passport.

Question 1.13 – You can find your passport number on the same page as your photograph. It can also be called a document number.

Attachment 5 and 6 – Employment and hardship evidence

In the application form (Question 1.17) – Enter the name of your employer. If you have more than one job, or work as a contractor for more than one company, provide the name of the employer or company that is your main source of employment.

We will ask you to provide a maximum of two documents. Together they must show evidence that you were employed any time between March and July 2020 and evidence of a reduction in hours or loss of employment. Only JPEG, PDF or PNG formats will be accepted.

Employment can mean you were a direct employee of a business or you worked as an independent contractor.

Acceptable evidence must be in English and should include the information listed below.


Document

Minimum information

1

Payslips

Document to include:

  • employer’s and employee’s name
  • pay period
  • date of payment
  • gross and net pay

2

Letter of termination or email communicating termination

  • On the letterhead of the business (if possible)
  • Include the contact details of the employer (phone number and name if possible)

3

Emails communicating a reduction in hours /shifts

  • Including the signature block of the business (if possible)
  • Include the contact details of the employer (if possible)

4

Bank statements

  • On bank stationery
  • Includes your name

5

Bank transactions records

  • On bank stationery
  • Includes your name

6

A letter of support from an employment or tenancy lawyer or a community lawyer, or other professional advisor.

  • On the letterhead of the organisation (if possible)
  • Includes contact details of who wrote the letter (phone and name)

If you are self-employed, or working as a contractor, provide the name of the company/individual that is your main source of income (i.e. the  person or company who pays you for most of the work you do).

For your evidence of employment you could provide:

  • Bank statements
  • Bank transactions records (in most bank apps, you search for transactions according to paying entity)
  • Invoices
  • Remittance advices

Location eligibility

Provide the following information from your visa document.

In the application form (Question 1.15) – Indicate your location as listed on your visa document (VEVO record) under ‘Location’.

Resources to help you apply

Contact us on 1800 056 449 if you need support with your application and you can’t find the information you need. We can get an interpreter if you need one, free of charge.

Your privacy

Any personal information collected, held, managed, used, disclosed or transferred will be held in accordance with the Privacy and Data Protection Act 2014 (Vic) and other applicable laws.

The Department of Jobs, Precincts and Regions, is committed to protecting the privacy of personal information. The Department’s Privacy Policy can be found online at https://djpr.vic.gov.au/.

Enquiries about access to information should be directed to the Department’s Privacy Unit by emailing privacy@ecodev.vic.gov.au

Need more help?

Contact us on 1800 056 449 if you need support with your application and you can’t find the information you need.

Reasons why an application may be unsuccessful

There are several reasons why an application may be unsuccessful, including:

  • The visa documentation you gave did not provide all of the information needed, or it was created more than five days before you submitted your application.
  • The documents provided did not include all of the information needed. Please check our frequently asked questions (FAQs) to make sure your documents are correct.
  • You may have made a mistake in your application and accidentally provided incorrect or partial information.
  • The education provider number (CRICOS code) provided was not on our list of eligible private tertiary education providers in Stream Two of the Fund.
  • The document you attached to show your employment did not have the information needed.
  • The Confirmation of Enrolment you provided did not show where you were studying on 31 March 2020. If you have more than one Confirmation of Enrolment, please attach the document that shows where you were studying on 31 March 2020. We will check the information you give us with the Commonwealth Government’s Department of Education, Skills and Employment, and with the Commonwealth Department of Home Affairs. We do this to ensure that the fund is only paid to eligible international students who were actively enrolled as an international student studying in Victoria at 31 March 2020.
  • The attached documents could not be opened. Attachments must be in one of these common file formats: JPEG, PDF or PNG. Other file formats will not be accepted. Use a desktop or laptop computer to complete your application. Do not use a mobile device.
  • You did not meet the eligibility criteria.

We recommend using a desktop or laptop computer to complete your application, rather than a mobile device.

If your application couldn’t be processed, or if your situation has changed, we invite you to apply again.

To help you complete your application correctly, you can also refer Frequently Asked Questions (Stream Two) or call us on 1800 056 449 if can’t find the information you need.

When you have prepared your support documents you can

Start your application

You’ll need to register with Business Victoria to start your application.